Beyond the BPO Seat
unconventional
What this case is about
Your client is Voxline Services, a 5,000-seat business process outsourcer serving U.S. insurers. Voice AI is expected to erode about 40 percent of addressable call volume over the next three years. The client wants to know what the business should become.
Objective
Recommend a strategic and operating-model transition that maximizes enterprise value while addressing cannibalization, pricing, and execution risks.
Skills this case tests
Structuring the problem
Working the numbers
Judgement and recommendation
Communicating clearly
This is an interview practice scenario. Figures in the brief are case inputs, not current market research.